Due to the recent COVID-19 outbreak and an influx of samples shipped to the laboratories, the turnaround time (TAT) that is selected during sample registration will not be guaranteed. Our partnered laboratories will make their best effort to process Express TAT orders in 1 business day and Standard TAT in 3 business days.
Products are shipped from the US and if shipping addresses are outside of the US we are not responsible for any additional fees that may be assessed due to customs etc. … we currently have it stated we’re not responsible and do not refund any customs fees, but it may need to be restated outside of the “returns/refunds” section.
My Allergy Detective™ products are not to be used for Post Remediation Verification Purposes.
Conditions and Exclusions:
Any warranty claim must be submitted to My Allergy Detective™ (MAD) within one (1) year of purchase, as evidenced by the sales receipt. You must use reasonable care in the operation and maintenance of the Air Testing System (as further described below and in the other packaging materials).
This Limited Warranty shall not apply under the following conditions:
- This Limited Warranty is not transferable; any Air Testing System resold by the original Purchaser to a third party shall void this Limited Warranty.
- Any disassembly of, tampering with, use of accessories or attachments not recommended by My Allergy Detective™, or unauthorized repair or alterations of the Air Testing System shall void this Limited Warranty.
- This Limited Warranty does not apply to parts that fail as a direct result of environmental influences, including, but not limited to, cold, heat, rain, excessive humidity, freeze damage or use of improper chemicals.
- This Limited Warranty does not cover failure due to an accident, misuse, misapplication, negligence, ordinary wear, abuse, or any other failure to use the Air Testing System in accordance with the instructions supplied with the product.
- The Company shall be responsible for ground shipping charges to the location of the appliance (home) within the continental United States and Canada. Any duties, express or special shipping charges are at the expense of the Buyer.
Disclaimer of Other Warranties:
Except as provided in the Limited Warranty provided above, the Air Testing System is provided “as is” without warranties of any kind, whether express or implied. To the fullest extent permissible, and pursuant to applicable law, My Allergy Detective™ disclaims all warranties (except the Limited Warranty), express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. My Allergy Detective makes no representations or warranties regarding the use of the products and materials in this Air Testing System in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. However, some states do not allow limitations on warranties, so the above limitations or exclusions may not apply to you.
Limitation of Liability:
MY ALLERGY DETECTIVE™ SHALL NOT BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE PRODUCTS OR MATERIALS CONTAINED IN THE MOLD TESTING SYSTEM OR THE PERFORMANCE OF THE PRODUCTS, EVEN IF MY ALLERGY DETECTIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Air Care Companies, Inc., My Allergy Detective, LLC, and third-party accredited laboratories maintain a limited liability to the cost of analysis for laboratory reports.
However, some states do not allow limitations on the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
By using this Air Testing System you agree to indemnify, defend, and hold harmless MyAllergyDetective®, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses (including medical expenses and personal injury claims), damages and costs, including reasonable attorneys’ fees, resulting from (a) any violation of these terms and conditions, (b) any failure to use the Air Testing System or any portion thereof in accordance with the instructions contained herein, (c) any failure to submit the samples to MyAllergyDetective’s recommended laboratory for testing, (d) any misuse or unintended use of the product, and (e) your negligent or willful misconduct.
Important to Know:
It is important to understand that testing your air for elevated mold is a great first step in the process. Spore Trap air sampling is one tool in determining if your property has a mold condition. Determining if the property requires professional attention may require additional investigative measures and possibly consultation with a qualified Indoor Environmental Professional (IEP). Onsite assessments, additional testing, protocol development and professional remediation & 3rd Party Post Remediation Verification (PRV) testing may also be necessary to solve your properties mold issue.
This product is not to be used in replacement of Third-Party Post Remediation Verification Testing or “Clearance” documentation. My Allergy Detective™ highly recommends contracting with a qualified IEP and or certified Mold Remediation Professional to assist you with the proper steps to take as a property owner in dealing with your mold issue.
Tenant Usage of our Product:
My Allergy Detective™ is available for renters and property owners. If you are a tenant and want to determine if you have an elevated mold condition inside your rental property My Allergy Detective’s™ lab results can be very helpful. Understand that MAD’s lab analysis and lab interpretation does not take the place of comprehensive on-site mold investigation. Mold investigations are conducted by independent IEP professionals who will visit the property and provide a full visual onsite assessment, moisture readings, humidity readings, assessment of the mechanical system, identifying of moisture intrusions which could determine the cause of your mold issue. My Allergy Detective™ is a great first step, the testing methodology is professional grade and reputable, but not intended to take the place of an IEP to determine if your living space is safe for occupancy. Please consult with a qualified IEP if you want to know if your property is unsafe for occupancy. Visit: www.acac.org
You’ll find that many IEP’s are hesitant in working with renters. Mold investigations typically require a property owner’s approval in order to conduct and ultimately release the findings of their investigation.
Shipping and Returns:
Shipping rates are calculated by the carrier and determined by location. Upon checkout, you must specify a physical street address. Your item(s) will be shipped to the shipping address you provide. Please confirm the information you enter is correct before processing your order. Once your order has been prepared for shipment or has shipped we are unable to change the shipping address.
Once your order leaves our facilities, MyAllergyDetective™ will not assume liability for late deliveries, regardless of the delivery method you specify.
Occasionally, packages are returned as undeliverable. When the carrier returns an undeliverable package to MyAllergyDetective™, we will contact you to make arrangements for reshipment at the cost of the customer.
Please note: MyAllergyDetective™ is not responsible for items damaged in transit by shipping carriers.
International Shipping: Please be advised that our shipping prices given through our website are just an estimate and may be subject to change. The consumer is responsible for all clearance fees, duties and taxes determined by customs. Such fees are non-refundable in the event product is returned.
Returning Samples to MAD Partnered Laboratory:
MyAllergyDetective™ will not assume liability for late deliveries, regardless of the delivery method you specify. If your sample results are time sensitive, MyAllergyDetective™ strongly recommends shipping samples via a tracked method.
MyAllergyDetective™ guarantees all merchandise against defects and faulty workmanship. Any shipping damage must be reported to the carrier for inspection and a claim filed by the recipient within 2 days of delivery of the shipment. If you find a problem with your purchase, call us at (866) 948.9056 and ask for the Returns Department, Monday through Friday between 8:00 AM to 5:00 PM Eastern Time within 48 hours of receipt. An RA (Return Authorization) number will need to accompany the return of the product.
For proper credit, items should be shipped prepaid and insured. Please enclose the original packing slip, and briefly explain your reason for the return. Also, indicate whether you would like a replacement, exchange or credit. If you do not have your packing slip, please include the reason for return and send the package to the following address:
Attn: Returns Department
1320 Ellsworth Industrial Blvd NW
Bldg B, Ste 2400
Atlanta, GA 30318
Note: If poly-bag protecting samples has been opened, neither a credit nor an exchange will be granted.
A 15% restocking fee will be charged on all returns and exchanges.
ANNUAL PUMP CALIBRATION AND SERVICE
In order to maintain a high degree of confidence in the operation of your MyAllergyDetective™ Air Sampling pump, MAD recommends that the pump is returned to MAD every 12 months for inspection and re-calibration. This service requires a minimal recalibration fee plus shipping to our offices.
Please contact MAD for additional details and notify us to expect receipt. Pumps will be returned within 5 business days after the date the pump is received by our office. Recalibration should be performed 12 months from the time of purchase.
Feedback? We’d love to hear from you – xxx.xx.xxxx