Close

877-938-5821

FAQ

How much are lab analysis fees?

Lab analysis fees are $49.97 per sample. This includes a standard lab analysis turnaround time of three (3) business days starting at the time the lab receives the samples. After air testing is performed, you must register your samples at www.MyAllergyDetective.com/Register to begin the chain-of-custody of your samples and to pay for sample analysis. If you need a quicker turnaround time for sample analysis, results can be expedited to 1 business day turnaround time during the registration process by choosing the Expedited Analysis option. Expedited Lab Analysis is an additional $15 per sample

Why are there additional fees for the lab analysis?

Each and every air sample needs to be analyzed under a microscope by a certified and trained laboratory technician in order to accurately evaluate the allergen particulates that are found in air samples. Our partnered laboratories are AIHA Accredited and certified in sample processing, analysis, and reporting.

How long will it take to receive my Allergy Air Test Kit or Accessory Pack purchase?

Shipping usually takes between 2 and 4 business days. A tracking number will be emailed to you once your order has been processed and shipped.

How do I receive my results?

Once your samples have been analyzed, you will receive an email with your lab results. If you do not receive the email with your lab results, be sure to check your Spam or Junk email folder. You can log in to your account at any time to check the status of your samples.

Is the pump reusable?

Yes, you can use the MyAllergyDetective™ pump over and over again. All you need to do is order more air sample cassettes: one (1) for an outdoor control sample and (1) one for each room being tested.

Why do I have to pay for the outdoor air sample to be analyzed?

Because each sample needs to be analyzed microscopically by a lab technician, our partnered laboratories charge us for the time it takes to analyze each sample, including both indoor and outdoor samples. Outdoor samples are required because they are used as a basis to determine whether or not the allergen particulate concentration levels are normal compared with the outdoor levels. This air sample testing methodology is commonly used by Indoor Environmental Professionals (IEP).

How do I take an air sample?

To accurately test for allergens in your air, you will need to perform at least one indoor air sample and one outdoor air sample as a control. All samples must be taken within the same hour for accurate results.

Outdoor: We recommend taking the outdoor air sample first. Ideally, you want the sample about 10 feet away from the structure, out from under any overhangs or trees and about 3 -5 feet off the ground. Some popular locations are front walkways, driveways, or open lawn space. An extension cord will likely be required and a chair or a stepladder make a great tool to keep your pump off the ground.

Apartment, condo or commercial properties may require special considerations. Utilizing a balcony, outdoor fire escape, or roof access may be advisable. For further questions please call or email us to discuss the best solution for you if none of the above are possible.

Indoor: Your indoor air sample can represent up to 800-1,000 square foot room. Rooms are areas that have no dividing walls, case openings, doorways, or other wall or half wall-like structures separating the space. Such separations should be considered a different room and represented by a different air sample. Again, you will want your pump about 3-5 feet from the floor. Tables, countertops, or utilizing a book on a bed to create a stable surface for the pump are some common tools used for indoor air samples. Samples should be performed in the middle of the room.

The pump will run for 5 minutes during the air sampling process, and will automatically turn off upon completion. Please remember to mark your samples on the label so you know where it came from.

**Remember to register your samples online at www.MyAllergyDetective.com/register

Why do I need to do an outside air sample?

In order to determine if mold concentrations found on indoor air samples is normal, it requires using the outdoor sample as the baseline for comparison. Indoor mold concentrations and types should be consistent with the outdoor environment.

Can samples be taken in cold weather?

Yes. Samples can be taken even in sub-zero temperatures. Be sure to wait at least one (1) hour after rain or snowfall before taking outdoor air samples.

The collection of spore-trap samples in low outdoor temperatures should be performed whenever possible for comparison with indoor concentrations. It may not seem that the outdoor results would be very useful since they would likely be low in concentrations, but it is the accepted and standard method to determine what contribution the outdoor microflora may have on the indoor environment (if any).

Why do I need to take an additional outdoor air sample during a second round of testing?

Outdoor Air Samples are required for every round of testing submitted to MyAllergyDetective™. Because mold concentration levels are in constant fluctuation outside, and because indoor air is made up of outdoor air, it’s industry standard to compare indoor air samples to outdoor air samples.  In order to determine whether the mold levels inside your property are Normal,  Slightly Elevated, or Elevated, they need to be compared to the natural levels outside.

I'm not sure if I already created an account, how do I check?

Click on the “Forgot Password” button on the My Account login screen and enter your password. If you’ve already created an account, you will receive an email indicating a change of password. If you don’t have an account associated with the email entered, you will be prompted to create a new account to get started.

Where do I find the tracking number on the FedEx label?

The tracking number is 12 digits and can be found directly below the barcode on the label.

Can I make changes to the registration of my samples after I've completed the registration?

No. Registration acts as an electronic chain of custody for the laboratory receiving the samples. Neither the client, MAD, nor the laboratory can make changes to the chain of custody once the information has been submitted and a confirmation number is generated. If you did make an error in the registration of your samples, a new registration will need to be completed. Please call MAD’s office immediately and prior to completing a new registration of your samples. MAD will need the old and new confirmation numbers in order to redirect the laboratory on the analysis of the samples. If the laboratory has not already received the samples, the original laboratory fees can be refunded. If the laboratory has already received or analyzed your samples, no changes can be made. For this reason, we strongly recommend double-checking the information entered during the registration process prior to finalizing.

What do I do if I finished my registration, but realized I have more samples that I need to register?

The registration of your process creates an electronic chain-of-custody for the laboratory. It is imperative the information entered at the time of registration has been reviewed and confirmed as correct. Once the laboratory has received and analyzed your samples, no changes can be made. Registration must be redone correctly and the incorrect registration must be void for accurate reporting.

How do I interpret the lab report?

Your lab report can be accessed at any time after lab analysis under your account. The first half of your report explains which allergen particulates were found in both indoor and outdoor air samples and the concentration levels. The second portion of lab report details mold spore concentration levels to determine whether or not your property may have a mold issue. These levels are indicated by green (Normal), yellow (slightly elevated), or red (Elevated) levels on your report.

What do I do if my lab analysis comes back Elevated for mold?

MyAllergyDetective™ is available to help discuss the mold analysis in your lab report in greater detail and we have the ability to connect you with a local, Certified Mold Professional for a free property evaluation if you would like.

Does the MAD Allergy Air Test Kit test for "Black Mold"?

When it comes to mold, MyAllergyDetective™ reports on every type of mold found in your air samples, down to the genus level. If Stachybotrys, or “black mold” is found on your air sample, it will be reported and listed in your lab report.

My personal information is wrong on my lab report, can it be corrected?

All of the information listed on the lab report is what was entered by the customer during the registration process. This information cannot be corrected due to a chain-of-custody established at the commencement of the registration process. Please call our offices to resolve these issues.

I entered the wrong shipping address for my product order!

Please call MyAllergyDetective™ to resolve this issue.

What if my shipment is delayed?

While MyAllergyDetective™ does its best to avoid delays, we cannot control all aspects of the shipment process and cannot be held responsible for such delays.

What is the best way to test for mold?

Air sampling using spore trap cassettes in the most commonly used air testing methodology used by Indoor Air Quality (IAQ) professionals and why MyAllergyDetective™ is the most reliable allergy and mold air testing option.

If it is not "Black Mold" is it still dangerous?

Yes! Mold is an allergen and affects each individual differently. Some molds, such as Stachybotrys or “Black Mold” are known to produce mycotoxins and have been linked to serious health conditions. Other molds such as Cladosporium, Aspergillus, and Penicillium may commonly occur both indoors and outside in nature, but higher concentrations in the home may cause negative health effects. For more information regarding how mold can affect your health, please consult your physician.

Regardless of the type or genus of mold identified, if the mold levels are Elevated in comparison to the outdoor air samples, an action is recommended. MyAllergyDetective™ can help you with next steps if your report comes back with action recommended.

Will the report hold up in court?

The laboratory data is generated by an independent, nationally accredited laboratory. As such, the data is sound. However, a court may question the bias of the person who performed the sampling. In such circumstances, the standard practice would be to have a non-biased, certified and insured IAQ professional perform additional sampling to verify the results and remove any question of bias in the performance of taking the samples. If you need a local Indoor Air Quality (IAQ) professional to perform additional sampling, please contact our office and MyAllergyDetective™ can help. For additional legal questions, please consult with your attorney.

Is there a warranty on the pump?

Yes! MyAllergyDetective™ offers a one-year manufacturer’s warranty on the air sampling pump. Warranty is valid for one (1) year of the purchase date. Warranty does not cover misuse or handling of the product. For full details, please review our Terms and Conditions.

Can I return my product?

Yes! We guarantee all products against defects. Please call MyAllergyDetective™’s office at 877-694-4714 to speak with our Returns Department. We are available Monday through Friday from 8:00 AM to 5:00 PM EST.

Is there a restocking fee?

A 15% restocking fee will be charged on all acceptable returns and exchanges. If poly-bag protecting samples has been opened, neither a credit nor an exchange will be granted. Please see terms and conditions for full details.

Which of the following asthma triggers are most common in Allergy Sufferers?

Tobacco Smoke, Mold Spores, Pollen, Insect Fragments, Pet Dander, Bacteria

Which of the following airborne particulates would you like to identify when evaluating a patient's indoor air environment?

Mold Spores, Pollen, Insect Fragments, Pet Dander, Mites, Particles of Animal Origin

If you could only choose six (6) of the following airborne particulates to test and analyze in a patient's Indoor Air Environment, which ones would they be?

Mold Spores, Pet Dander, Mites, Particles of Animal Origin, Pollen, Smoke

Which airborne allergens are most important to you in determining a patient's overall indoor air quality?

Tobacco Smoke, Mold Spores, Pet Dander, Mites, Pollen

What would you want to see in an Air Quality Report?

An elevated comparison of levels between indoor and outdoor.

Do you see any benefits to requiring outdoor air samples to be taken with indoor air samples in order to to accurately compare and analyze the allergens in a patient's indoor air environment compared to the outdoor environment?

Yes.